Perla Terms of Use

Last Updated: October 1, 2025

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Perla, Inc.. (hereinafter “Perla”, “our”, or “we”) operates and maintains the website located at https://www.goperla.com (the “Site”) and the related services (the “Services”) it provides. Before using Perla’s Site and Services we advise you to read these Terms of Use carefully, as it constitutes a binding agreement between Perla and you from the time the Site is accessed.

If Perla chooses to modify its Terms of Use, we will post those changes to our Site and any other places we deem necessary and appropriate. Perla reserves the right to modify its Terms of Use at any time, so please review it frequently. Your access to and use of the Site is subject to the following Terms of Use (interchangeably “Terms and Conditions”, “Terms of Service,” “Terms”, or “Agreement”) and all applicable laws. By accessing the Site, you accept Perla’s Terms of Use and you acknowledge that any other agreements between you and Perla are superseded and of no force and effect, with respect to the subject matter addressed herein.

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Acceptance of Terms of Use

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To use our Site and Services, you must first agree to the Terms of Use. You accept the Terms by clicking on a button indicating your acceptance, or by using our Services and accessing this Site.

By accepting these Terms of Use, you represent that you have the legal power to do so. If using our Services on behalf of an organization, (a) “you” and “your” will refer to that organization, (b) you agree to these Terms on behalf of that organization and you represent that you have the authority to do so, and (c) you shall be responsible for ensuring that each of your end users complies with the terms, conditions and obligations set forth in this Agreement.

You may not use our Services and may not accept the Terms if you are barred from receiving the Services under the laws of the United States or other countries, including the country in which you are resident or from which you use the Services. If you represent an organization, you will ensure that: (a) your end users do not use the Services in violation of any export restriction or embargo by the United States, and (b) you do not provide access to the Services to persons or entities on any restricted lists.

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Account Management and Security

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Use and/or purchase of our Services requires that you register and create an account (“Account”). To register and create an Account, you must select an account designation and password and provide certain personal information. In consideration of the use of the Service, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form, and (b) maintain and promptly update the personal information you provide to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Perla has reasonable grounds to believe that such information is untrue, inaccurate, not current or incomplete, Perla has the right to refuse any and all current or future use of our Services.

You are responsible for maintaining the confidentiality and security of your Account and password, and you are fully responsible for all activities that occur under your password or Account, and for any other actions taken in connection with the Account or password. You agree to (a) immediately notify Perla of any known or suspected unauthorized use(s) of your password or Account, or any known or suspected breach of security, including but not limited to loss, theft, or unauthorized disclosure of your password or credit card information; and (b) ensure that you exit from your Account at the end of each session. Perla will not be liable for any injury, loss or damage of any kind arising from or relating to your failure to comply with (a) and (b) or for any acts or omissions by you or someone else using your Account and/or password. If you become aware of any unauthorized use of your password or account, you agree to inform Perla immediately by contacting us by email at support@goperla.com.

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Billing, Payment, and Refund Policy

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Customers must pay all fees as specified on their Orders. Unless otherwise stated in the Order, invoiced charges are due upon receipt. The customer is responsible for providing complete and accurate billing and contact information to Perla and notifying Us of any changes to this information.

Perla’s fees do not include any taxes, levies or other governmental assessments. The customer is responsible for the payment of all taxes associated with its purchases under this Agreement.

Perla uses Stripe and Accept Credit Cards (“ACC”), third-party services, to process and manage payments. Upon the choosing of a specified service, Stripe or ACC will bill the account administrator automatically.

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Intellectual Property

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This Site contains information, content, services and software including, without limitation, text, photographs, images, illustrations, audio clips, video, html, source and object code, trademarks, logos, and the like (hereinafter the “Content”.) Everything located on or in this Site is either (1) the exclusive property of Perla; (2) used with the permission of the copyright and/or trademark owner; or (3) part of the public domain. This Content is copyrighted as a collective work under the U.S. copyright laws, and Perla owns a copyright in the selection, coordination, arrangement, and enhancement of such Content. Except as otherwise expressly stated in this agreement, any copying, distributing, transmitting, posting, linking, deep linking, or otherwise modifying of this site, without express permission from Perla, is strictly prohibited.

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Indemnification

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You agree to indemnify, hold harmless, and defend Perla and its licensors, suppliers, officers, directors, employees, agents, affiliates, subsidiaries, successors and assigns (collectively “Indemnified Parties”) from and against any and all liability, loss, claim, damages, expense, or costs (including but not limited to attorneys’ fees), incurred by or made against the Indemnified Parties in connection with any claim arising from or related to:

• your use of and access to our Site;
• your violation of any aspect of these Terms;
• your violation of any third party right, including without limitation any copyright, property, or privacy right; or
• any claim that one of your actions caused damage to a third-party. This defense and indemnification obligation will survive these Terms and your use of our Site and Services.

This includes, but is not limited to, any breach or violation of this Agreement by you or anyone utilizing your account. You agree to fully cooperate, at your expense, as reasonably required by an Indemnified Party.

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Governing Law

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This Agreement shall be governed by the laws of the Commonwealth of Virginia as applied to agreements entered into and to be fully performed within the State, without regard to its conflicts of law provisions.

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Arbitration

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In the event any dispute should arise between Perla and any other party with respect to the performance of either of them hereunder the parties agree that it shall be resolved by binding arbitration conducted in Fairfax County, Virginia, by a single arbitrator selected in accordance with the commercial arbitration rules of the American Arbitration Association, the arbitration to be conducted in accordance with the Rules of the American Arbitration Association. The decision of the arbitrator shall be final and no appeal may be taken there from, and judgment on such decision may be entered in Fairfax County, Virginia. The parties shall each pay one-half (1/2) of the expenses of the arbitration, with each party responsible for the payment of their respective attorneys’ fees. Notwithstanding the foregoing, the arbitrator may award reasonable attorneys’ fees to the party determined by the arbitrator to have prevailed in that proceeding. This Agreement shall be construed and interpreted pursuant to the laws of the Commonwealth of Virginia.

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International Users

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Perla and this Site are incorporated and administered in the United States of America. Recognizing the worldwide nature of the internet, if you use this site from outside of the United States, you agree to comply with any of the applicable laws in the jurisdiction you are accessing the site from.

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Severability

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If any phrase, clause or provision of this Agreement is declared invalid or unenforceable by a court of competent jurisdiction, such phrase, clause or provision shall be deemed severed from this Agreement, but will not affect any other provisions of this Agreement, which shall otherwise remain in full force and effect. If any restriction or limitation in this Agreement is deemed to be unreasonable, onerous and unduly restrictive by a court of competent jurisdiction, it shall not be stricken in its entirety and held totally void and unenforceable, but shall be deemed rewritten and shall remain effective to the maximum extent permissible within reasonable bounds.

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Disclaimers

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Your use of and browsing of this Site is at your sole discretion and risk. Neither Perla nor any other party, person or agent, involved in creating, producing, maintaining or delivering the site is liable for any direct, incidental, consequential, indirect, punitive, or other damages arising out of your access to, or use of, the site. Without limiting the foregoing, except in those jurisdictions which may restrict or limit exclusions of implied warranties, to the maximum extent permitted by federal, state, and/or local laws, everything on the site is provided to you “as is” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. Perla also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect or invade your computer equipment or other property on account of your access to, use of, or browsing in the site or downloading of any materials, data, text, images, video, or audio from the site.

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E-Signature

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By creating an account with Perla (hereafter referred to as the “Company”), you consent to signing this Agreement and any other document or communication with the Company electronically, and to receive electronic delivery of any document or communication. You agree your electronic signature is the legal equivalent of your written physical signature on this Agreement. By creating an account, you consent to be legally bound by this Agreement’s Terms of Use. You further agree that your use of a keyboard, mouse or other device to select an item, button, icon or similar act/action, or to otherwise provide the Company, or in accessing or making any transaction regarding any agreement, acknowledgment, consent terms, disclosures or conditions constitutes your signature (hereafter referred to as “E-Signature”), acceptance and agreement as if actually signed by you in writing. You also agree that no certification authority or other third party verification is necessary to validate your E-Signature and that the lack of such certification or third party verification will not in any way affect the enforceability of your E-Signature or any resulting contract between you and the Company. You also represent that you are authorized to enter into this Agreement for all persons who own or are authorized to access any of your accounts and that such persons will be bound by the terms of this Agreement. You further agree that each use of your E-Signature in obtaining an account with the Company constitutes your agreement to be bound by the Terms of Use of the Company’s Terms of Service and Privacy Policy as they exist on the date of your E-Signature. In addition,

• You may obtain a copy of any document or communication in paper form in addition to your access to the document or communication in electronic form at any time upon request. You may receive a paper copy of any document or communication by contacting Perla at: support@goperla.com. The copy request must contain your full name, email, and a description of the document or communication requested by you and must be signed by you. You will not be charged a copy fee for any document or communication.
• You have the right to withdraw your consent to have a document or communication made available to you in electronic form at any time. There are some conditions, consequences or fees associated with you withdrawing you consent, e.g. loss of core licensing functionality within Perla. If you wish to withdraw your consent, please notify us in writing at support@goperla.com. The withdrawal request must contain your full name, email, and a description of the document or communication from which you are withdrawing your consent.
• You are responsible for informing Perla of any change in your contact information. You can update your contact information by editing your profile information within the Perla platform or by sending us an email at support@goperla.com.
• Hardware and Software requirements: In order to use electronic signatures and to receive and save any document or communication electronically, you must have a modern internet browser, e.g. Google Chrome, Apple Safari, Brave Browser, Opera, Mozila Firefox, and access to the internet.
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Contact us

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If you have any questions about our Terms of Use, please contact Perla by email at: support@goperla.com.

Perla Acceptable Use Policy

Last modified:  January 1, 2024

Use of the Services is subject to this acceptable use policy ("AUP").

If not defined here, capitalized terms have the meaning stated in the applicable contract ("Agreement") between the customer, reseller or other authorized user ("You") and Perla.

You agree not, and not to allow third parties or Your End Users, to use the Services:

• to generate or facilitate unsolicited bulk commercial emails;
• to violate, or encourage the violation of, the legal rights of others;
• to engage in, promote, or encourage illegal activity, including child sexual exploitation, child abuse, or terrorism or violence that can cause death, serious harm, or injury to individuals or groups of individuals;
• for any unlawful, invasive, infringing, defamatory, or fraudulent purpose including Non-consensual Explicit Imagery (NCEI), violating intellectual property rights of others, phishing, or creating a pyramid scheme;
• to distribute viruses, worms, Trojan horses, corrupted files, hoaxes or other items of a destructive or deceptive nature;
• to gain unauthorized access to, disrupt, or impair the use of the Services, or the equipment used to provide the Services, by customers, authorized resellers, or other authorized users;
• to alter, disable, interfere with or circumvent any aspect of the Services, Software, or the equipment used to provide the Services;
• to test or reverse-engineer the Services in order to find limitations or vulnerabilities, or to evade filtering capabilities;
• to grant multiple individuals access to an individual End User Account other than via the delegation features provided within the Services;
• to resell End User Accounts, or parts thereof, as added into a commercial product offered to third parties;
• to record audio or video communications without consent if such consent is required by applicable laws and regulations (You are solely responsible for ensuring compliance with all applicable laws and regulations in the relevant jurisdiction(s));
• to use the Services, or any interfaces provided with the Services, to access any other Perla product or service in a manner that violates the terms of service of such other Perla product or service.

Your failure to comply with the AUP may result in suspension or termination, or both, of the Services pursuant to the Agreement.

Previous Versions: None

Rules for proper usage of Perla Brand Features

When you use any of our Brand Features, you must always follow our “Rules for Proper Usage” below.

If Perla provides written requirements (size, typeface, colors, etc.) to you at the time of our approval, you must implement them before using our Brand Features. If we provide these requirements to you after we initially gave our permission, you must implement them within a commercially reasonable timeframe.

Perla trademark “Do’s”:

• Distinguish the trademark from the surrounding text in some way. Capitalize the first letter, capitalize or italicize the entire mark, place the mark in quotes, use a different type style or font for the mark than for the generic name.
• Spell and capitalize the trademark Perla or PERLA exactly as they are shown.
• Use the trademark only as an adjective, never as a noun or verb, and never in the plural or possessive form.
• Use the generic term for the product following the trademark, for example: Perla SaaS, Perla Academy.
• Use only Perla-approved artwork when using Perla’s logos. Ask us to provide our approved artwork.
• Maintain a minimum spacing of 25 pixels between each side of the logo and other graphic or textual elements on your web page.

Perla Brand Features “Don’ts”:

• Don’t remove, distort or alter any element of a Perla Brand Feature. That includes modifying a Perla trademark, for example, through
• hyphenation, combination or abbreviation, such as: Perlaliscious. Do not shorten, abbreviate, or create acronyms out of Perla trademarks.
• Don’t display a Perla Brand Feature as the most prominent element on your web page.
• Don’t display a Perla Brand Feature in any manner that implies a relationship or affiliation with, sponsorship, or endorsement by Perla, or that can be reasonably interpreted to suggest editorial content has been authored by, or represents the views or opinions of Perla or Perla personnel (this includes listing Perla or the Perla Logo to indicate partnership, affiliation, or sponsorship).
• Don’t display a Perla Brand Feature on any website that contains or displays adult content, promotes gambling, involves the sale of tobacco or alcohol to persons under twenty-one years of age, or otherwise violates applicable law.
• Don’t display a Perla Brand Feature in a manner that is in Perla’s sole opinion misleading, unfair, defamatory, infringing, libelous, disparaging, obscene or otherwise objectionable to Perla (this is in no way meant to discourage criticism, opinion, or commentary).
• Don’t display a Perla Brand Feature on a site that violates any law or regulation.
• Don’t frame or mirror any Perla page (including the page that appears in response to a click on the Perla logo).
• Don’t incorporate Perla Brand Features into your own product name, service names, trademarks, logos, or company names.
• Don’t copy or imitate Perla’s trade dress, including the look and feel of Perla web design properties or Perla brand packaging, distinctive color combinations, typography, graphic designs, product icons, or imagery associated with Perla.
• Don’t adopt marks, logos, slogans, or designs that are confusingly similar to our Brand Features.
• Don’t use or register Perla trademarks as or incorporated in social media account names, profiles, or monikers.
• Don’t register Perla trademarks as second or third level domain names.
• Don’t use Perla trademarks in a way that suggests a common, descriptive, or generic meaning.
• Don’t use the registration symbol (®) in connection with marks in countries where our marks have not been registered. Trademark rights vary from country to country.